HideMyAss Review

HideMyAss is UK-based Company and it’s one of the biggest players in the VPN industry. They offer web proxy and VPN services used by customers to surf anonymously on the internet. Privax is the actual name of the company that’s behind the HMA project. They’ve currently got more than 150,000 subscribers and over 10 million unique visitors per month, all of this with only 50 employees. HideMyAss has succeeded to build network of these proportions by focusing on quality of service.

Sometimes this can lead to lack of quality in other aspects of their service, which will be discussed in this review. We know that you need a dedicated VPN provider, but you also need a well developed community. HideMyAss VPN excels in providing the strongest servers there are and this is probably their best value adding feature. We’ll go over all the option that HMA offers, from interface and ease of use to payment options. This thorough review actually is here to answer all of your questions regarding VPNs in general and HMA pro characteristics.

Features

The VPN software is actually pretty user friendly and you’ll have no problems setting it up and is also packed with tons of features. Here are some of the most important ones:

  • Speed Guide
    It’s true that HideMyAss runs of great number of servers, but it’s hard to always pick the fastest one. This HideMyAss review will help you to figure out how these servers work, but you will also need to use the Speed Guide provided by the company. The Speed Guide is a feature that will instantly check all of the download and upload speeds alongside with the response time of all available servers. You will immediately receive a list of all the speediest servers alongside with their location.
  • IP Address Change Scheduling
    In order to achieve complete anonymity you’ll benefit from changing your IP address every now and then. It’s easy to forget about this, so using HMA’s planner tool for this purpose looks like the perfect solution. This means that Hide My Ass will automatically change your IP address based on predetermined intervals.You need to know that during the process of switching from one IP to another, you will be disconnected from the VPN network for couple of seconds. During this time your real IP address can be read by third parties. In order to prevent this just activate another option labeled as “SecureIP Bind” and you will have full protection of your IP anonymity.
  • SecureIP Bind
    You can use the SecureIP Bind feature in other situations as well. It’s an option that comes in handy when you leave your BitTorrent unattended. The SecureIP will not allow any application to connect to the internet while you’re not connected to a VPN server. This prevents public exposure of your real IP address.
  • Easy Server Selection
    HideMyAss just wants to prove that they have the strongest servers on the web and they will take every possible opportunity to showcase this. That’s why ALL of their servers are listed and sorted by the protocol type they use, download & upload speed and their geographical location.These are the three basic things you need to know when choosing the right server for you. Alongside with the Speed Guide and SecureIP Bind, you will have the perfect working environment when servers come into question.
  • Load Balancing
    You’re not the only one that uses a specific server at HideMyAss. Sometimes servers can get too crowded, so the download/upload speed will get slower. In order to avoid this use the Load Balancing feature and you will be redirected to a similar server that’s not jammed.

Interface

We already mentioned that HMA focuses on strength of their servers. This is why you will find the interface of their software fairly simple, but very easy to use. You will find some of the most important features on the left side of the screen and customer support & community options somewhere on the top right side of the window.

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Server Locations

620 servers spread through 75 countries that hold almost 80k IP addresses are owned by Hide My Ass VPN at the present moment. Half of this number is located in the US, which can be a problem depending from the purpose of use that you have.

New countries and servers in existing countries are added on daily basis. You should keep an eye on this because you’ll get faster connection from servers that are closer to your current location. You can use servers from other regions in order to unlock restricted content. HideMyAss_Servers

Compatible Devices

HideMyAss can be connected with any type of device from regular Windows PCs to modern TV boxes. You can also connect two devices at the same time, which is a big plus. To install the software on your PC you just need to download it and run the installation pack. Same goes for mobile devices, but instead downloading the regular software you’ll need to install the appropriate mobile app. Most smart TVs have VPNs disabled, so you’ll need to connect your TV through your router to the VPN network.Compatible_Devices_HideMyAss

Installation And Setup

There’s tons of information that will help you out with the setup process available on the site. The only problem is that all of this information is scattered and you can end up spending hours searching the things you need.

There are installation tutorials available for all operating systems including iOS and Android. There is a tutorial about everything connected with HideMyAss. If you can’t find it on the official site, just browse through the community forum.

No matter what pricing plan you end up choosing at the beginning you will be redirected to the same Setup page. There you’ll need to provide some personal info and setup your account. It’s easy like one-two-three.

Protocols

HideMyAss suports the following protocols L2TP/IPSec, PPTP, OpenVPN, SSTP; most of them under 128bit encryption. This allows HMA to provide excellent services on great range of device and platforms. Only the L2TP protocols uses a 256bit encryption key and a 3DES/AES algorithm. 128bit encryption cipher is used during PPTP protocol, which has a MS-CHAPv2 authentication method.

There are also two types of OpenVPN protocols. The one is OpenVPN-TCP and the other one is OpenVPN-UDP. Both of them use the same encryption and security measures, but differ in the type of protocol implemented. The UDP protocols allows the server to run under greater speed and avoid almost all possible restrictions.

Pricing and Payment Options

You can choose between three different subscription plans. You can see the pricing range and how much you save with longer subscriptions bellow. HideMyAss_Price

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Below are some of the highlighted payment methods you can use with HMA:

  • Visa / Mastercard
  • Paypal
  • American Express
  • Bank Transfer
  • Bitcoin
  • Diners Club
  • Google Checkout
  • JCB

Help and Support

You can contact HideMyAss regarding any issues that concern you, by using one of these methods:

  • Email
    When you enter the Help section you can choose to contact HideMyAss via email. This will open up a ticket generator where you fill in basic information about your query. Don’t be surprised if you get a response the next week or at the end of the working day. Sometimes they will respond to all of your tickets in one mail, which is also unprofessional. It seems like HMA focuses on product quality and doesn’t invest so much energy and time on things like customer support.
  • Blog
    You can find the Blog under the Tools and Contacts tab on the homepage. It’s a good place to find out all the latest information in the industry and regarding HideMyAss.
  • Community
    Located in the same tab as the blog, the forum is the place to be if you want to learn more about VPNs and how can you use them. There is a huge community of experienced users and HideMyAss professionals that are very active here. You will not only learn lots of things about your VPN needs, but also communicate with some pretty knowledgeable guys.
  • HideMyAss Support Page (Knowledge Base)
    If you’re making your first steps in the VPN world, then you should start right here. The Support Page at HideMyAss is actually a knowledge base and resource page all in one. You will learn how to set up VPNs and automatically change IPs in no time.
  • LiveChat
    You need to understand that the live chat is not available all the time. When the customer support team at HideMyAss VPN decides to join the online world and have a chat with you, this icon will appear in the bottom right corner of your screen.

Other Features

HideMyAss_Other_FeaturesSome of the additional features that HideMyAss pro offers include web proxy, IP-port proxies, sending anonymous emails, privacy software pack, secure file uploading and backup.

Pros in a nutshell:

  • The VPN software is very easy to use and setup.
  • Unlimited server switching.
  • There are no limitations for the amount of bandwidth.
  • Huge network of servers.
  • Not so pricey.
  • Money back guarantee exists.
  • The speed of the servers is astonishing.

Cons in a nutshell:

  • Low number of offshore servers.
  • Server networks are mainly located in the US.
  • Only 128bit encryption is available.

Conclusion

We must admit that when you talk about server and connection quality HideMyAss is truly one of industry leaders. They also have a well developed community and forum where you can learn tons of information about VPN in general. The only problem is that HMA looks like they just don’t care what their competition or customers are doing. Proof of this is their focus on US servers, which is pretty different from their competitors and the fact that they have one of the worst customer support teams out there.

Hope that we’ve answered all of your questions regarding HideMyAss VPN with this review. We would gladly like to hear your experiences with this provider and how many “stars” out of five would you give them. For all new users that are looking for the “best” VPN out there, feel free to ask as many questions as you like.

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6.8 Overall Rating
5.3 Users (6 votes)
Highlighted Pros
  • The VPN software is very easy to use and setup.
  • Unlimited server switching.
  • There are no limitations for the amount of bandwidth.
  • Huge network of servers.
  • Not so pricey.
  • Money back guarantee exists.
  • The speed of the servers is astonishing.
Highlighted Cons
  • Low number of offshore servers.
  • Server networks are mainly located in the US.
  • Only 128bit encryption is available.
Verdicted Summary

HideMyAss focuses on high quality VPN services, but it looks like they lack some basic understanding about customer experience. You will find the number of servers they provide and the unlimited bandwidth usage available for every user like the perfect match. On the other hand stuff like 128bit encryption level and the fact that every piece of information you provide is stored can make you change your mind.

Price7.5
Features8
Security7
Help & Support7
Trustworthiness4.5
What people say... 6 Leave your rating
17 April 2016 7:14 AM, 7:14 AM
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HideMyAss Review

by Ali Raza time to read: 7 min
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