SpiderOak is a US-based company that offers security or rather a suite of security services for businesses as well as individuals.
Some of its features include,
- File sharing
- Cloud backup
SpiderOak aims its backup service towards individuals and the company has named that service as SpiderOak ONE.
Today we’ll talk about SpiderOak ONE.
In this SpiderOAK ONE review, you will know everything there is to know about this backup service known as SpiderOAK one.
Once you have read this SpiderOAK ONE review, you will have everything you need to decide if this service is for you.
And whether this backup service meets your needs.
SpiderOAK One Summary
Now, SpiderOAK One as a backup service has a lot of features to offer.
We will dive into the details of those features in later sections.
Right now, we would like you to read about the general overview of what SpiderOAK One can offer you.
We have divided up the features into two categories.
One is the positive category where we list features that SpiderOAK One has implemented well.
The other category is the negative category where we talk about features that SpiderOAK One could have worked on a bit more.
- SpiderOAK One gives its due attention to security
- Full compatibility with platforms such as Android, iOS, Linux, MacOS, Windows
- The service supports an unlimited number of user devices
- Syncs files and selected folders seamlessly across all of the user’s devices
- SpiderOAK One has dedicated features for users who want to share files or data with other users
- Users have the option of accessing their backups via online methods
- The company has a very well-designed app for desktop platforms
- SpiderOAK One effectively performs incremental backup actions
- Very expensive if we compare it to some of its competitors in the market
- Mobile apps aren’t great
- The company does not provide the option to user who wants to upload content via its mobile apps
- SpiderOAK One applies its No Knowledge policy/principle to only its desktop app, not the mobile apps.
If we are talking about SpiderOAK One as a complete service, then we have to say that it does a terrible job of supporting mobile users.
Especially if we compare it with what some of its competitors are offering at much less price.
However, not everything is bad with SpiderOAK One.
It offers great security and is an excellent backup option for those individuals and/or small teams who want a backup service that is secure for their desktop machines.
Features, Price, And Storage
If you go to the official website of SpiderOAK right now, here, you would see that the company doesn’t really have a ton of options for users looking for backup security services.
With that said, that doesn’t mean the company doesn’t have any options.
It has a decent amount of options.
And the company usually gives out discounts for its backup services.
If you are lucky enough you can catch those at the right moment and earn yourself some big discounts.
As mentioned before, SpiderOAK Groups develops its applications and services for small businesses.
Companies that defined themselves as large should go with what SpiderOAK Enterprise has to offer.
But since, in this SpiderOAK ONE review, we are looking at backup services for small teams and individuals, we will only look at SpiderOAK ONE.
SpiderOAK has designed its ONE service for individuals along with small teams.
So what about pricing then?
How much does it actually cost to subscribe to SpiderOAK ONE services?
Well, the company has simple and straightforward packages for users who want to sign up for its SpiderOAK ONE packages.
The general rule of thumb here is that the more storage you want the more money you will have to pay to SpiderOAK One.
Moreover, you should also know that you can use SpiderOAK applications on an unlimited number of devices regardless of how much storage you finally end up buying.
We have already pointed out the fact that SpiderOAK ONE offers its applications for all major platforms such as,
SpiderOAK ONE has a basic plan which gives users 100GB per month for a price of $5.
This amount of storage should prove enough for most individual users who want to back up their,
- Audio files
- Text documents
However, for users who want to store a ton of videos or other kinds of large files, then there is no doubt that 100GB won’t suffice.
Video files usually eat up space very quickly.
So if you want to make sure that you don’t run out of space quickly enough then you should probably double your package.
SpiderOAK ONE provides the 250GB storage package for a price of $9 per month.
Users who want even more storage can always sign up for the 1TB package which costs $12 per month.
For the most extreme of users, SpiderOAK ONE has a 5TB storage service which costs around $25 per month.
As mentioned before, SpiderOAK ONE does offer discounts on all its plans.
But they are minimal, to say the least.
Basically, if you pay upfront for a period of 12 months then you can available around 15% discount.
So how expensive is SpiderOAK ONE when compared to other backup services available in the market?
Well, our research for this SpiderOAK ONE review shows that SpiderOAK ONE is fairly pricey.
And even more pricey if you compare it to other backup services that you can easily find in the market.
We say that for a couple of reasons.
One reason is that there are some backup service providers which offer a great one-time licensing fee.
Moreover, some also offer continued customer support with that one-time licensing fee.
For some customers, those backup service providers may prove more effective and economical.
In the end, it all comes down to the type of user we are dealing with.
In other words, which type of a user you are.
SpiderOAK ONE may offer some key features which you may or may not require.
That will eventually decide if you should go with SpiderOAK ONE as your primary backup service provider or not.
With that said, we have already mentioned that SpiderOAK ONE does come with some useful perks.
Whether you are looking for those perks if up to you.
If you feel that you can use those perks then, of course, you can justify the higher price.
And the fact that you will have to keep paying SpiderOAK ONE on a monthly basis.
At the time of writing this review, SpiderOak allowed customers to pay via methods such as credit card and/or debit card.
But the company does change its methods of payment on a case-by-case basis.
You can check with each SpiderOak service like SpiderOak Enterprise and SpiderOak Groups if they offer the payment option that you want to use.
There is also an option to just try SpiderOak out on a risk-free basis.
Of course, with the help of a free trial.
SpiderOak ONE offers a free trial of its software application which users can avail for a period of 21 days.
Moreover, the free trial doesn’t require the user to input their credit card details.
The free trial version comes with a reasonable 250GB of space.
So you can really let go and try out the service before your free trial runs out.
How do sign up for the SpiderOak ONE service after you have used up your free trial?
Or if you are in the middle of using your free trial?
Well, for users like you SpiderOak ONE has a Buy More Space option that is present within the backup client.
If you are satisfied with the backup service and want to purchase a package, all you really need to do is to log in to your SpiderOak account via online interfaces and then buy.
Once you have successfully signed up for SpiderOak ONE service of your choice and have given them the payment information, SpiderOak ONE service will automatically renew after your service expires.
The company will keep charging your credit card for its services until you cancel the subscription.
As always, not all customers respond well to auto-renewal features hence we can’t give a judgment on it.
It depends on you.
Whether you want the convenience of not having to renew your subscription after month.
Or do you want to avoid keep giving the company your money even if you don’t really use their service.
Moreover, some users don’t want an interruption in their services.
For them, auto-renewal is a great feature.
But for others who want to authenticate each and every transaction that takes place via their credit card, this feature would suck.
Regardless of these preferences, SpiderOak actually makes it reasonably easy for users to cancel their subscription at the time of their choosing.
All you have to do is go to the relevant page from your SpiderOak account’s dashboard menu.
What Happens When You Reach Your Storage Limit With SpiderOak One?
SpiderOak ONE, once a user has reached his/her storage limit, will automatically stop uploading content to the user’s account.
Simple as that.
In other words, the user never has to worry about whether he/she has gone over his/her limit.
And hence users will never have to pay overage fees either.
Moreover, SpiderOak ONE also gives the user the option to either delete his/her older files and items or simply buy more space in order to continue the process of backing up the user’s new files and data.
As mentioned before, if we are talking solely about perks then SpiderOak ONE has plenty of them.
The first perk is that users can install SpiderOak ONE apps on an unlimited number of devices.
Moreover, the company also allows users to easily sync their folders across all of their devices.
This is great if a user wants to ensure that his/her content is in the same state no matter the device from which the user may access SpiderOak ONE from.
SpiderOak also allows users to access their data and files from any of their own computer machines.
Users can even access their files from the web.
Or any other place that has an internet connection.
There is one downside though:
You can’t upload content if you are not using the desktop apps.
This is, to say the least, frustrating for many users.
Especially the ones who utilize their smartphone as their only and primary camera.
And honestly speaking, that’s a lot of the users who back up their data these days.
When it comes to sharing files, SpiderOak makes the process easier for users to share data with other online users.
In fact, the company provides more than one option to do so.
The first option is for the user to general a URL which is connected to a specific file.
Then the user can send it to his/her friend or the recipients of that file.
SpiderOak secures the communication with a precaution.
All generated links expire after a period of three days.
Hence, this method is only great in a situation where the user knows that the recipient would probably access the shared file in the near future.
The second option is a feature called Shareroom.
This feature allows users to add any of their backed up files or folder to a virtual room.
Then the user can invite other users to the room who can access the file and/or folder.
As far as customization options go, SpiderOak has a good number of them as well.
It includes the option where the company enables users to specify exactly what time should the application start the backup process.
Moreover, users can also configure how SpiderOak ONE syncs their files.
To take an example, backups usually start and continue to progress at a continuous pace by default.
Users can change that though to tailor their own needs and schedule.
You can access all options related to scheduling from the client’s settings menu.
If the user wants to then he/she can backup files using the official SpiderOAK interface as well.
Or the user can just make his/her way to the actual location of the file on his/her computer machine.
Then the user has to right-click the file.
And then choose SpiderOAK ONE.
After that, it is just a matter of clicking the Add to Backup option.
You don’t need us to tell you that the last method is the simplest one.
And the most convenient.
It is especially very convenient when you are trying to create a new folder.
In other methods, you first have to launch the SpiderOak client and then locate the file there.
That would take just a bit more of your precious little time.
After the user had added a specific file to SpiderOak and backed it up, SpiderOAK will automatically perform subsequent backups.
It would do that on an incremental basis.
What does that mean?
That means it would only back up files one the user has modified the file.
And it would only back up the modified version of the backed-up file.
It won’t backup the whole thing.
This method doesn’t just save user’s bandwidth and time but it is the ideal method if the user is on a very slow internet connection.
SpiderOak also gives users the option of manually deleting previous and older version of each of their modified file.
This can save the users more space.
Readers should also keep in mind the fact that deleted items don’t just vanish.
They actually make their way to the Deleted Items bin, click here for more information.
From there, the user can restore these deleted items any time he/she wants to.
SpiderOAK will no longer back up files that the user deletes.
But these files will continue to take up valuable space.
Hence, if the user wants to save space or free up some, then it is best to go to the Deleted Items bin and manually delete them one last time.
After that action, the user would have deleted those files for all times to come.
In other words, no one will ever get to access them.
Perhaps this is a good time to mention that SpiderOAK is great for users who want to back up selected folders and files.
This is what the company designed this service for.
But if the user wants to backup other data types such as image-based backups of their computer machine, then SpiderOAK isn’t suitable for them.
It doesn’t have that capability.
Users should look someplace else if they planned to use SpiderOAK for that purpose.
So what’s the major selling point of SpiderOAK ONE?
We’ll go into nitty gritty details about that feature sometime later in this review but for now, you should know that it’s the focus that SpiderOAK gives to the security of the files it backs up that separates it from the average backup service provider.
In other words, the company offers a high-level of security to all its users.
The company also has a No Knowledge principle.
SpiderOAK claims that this technology is more secure than other technologies such as end-to-end encryption.
Well, SpiderOAK uses the NO Knowledge principle to ensure that nothing from the user’s computer leaves the machine until the system encrypts it.
And this technology also ensures that it does not decrypt the information or data until the user locks it with his/her password on his/her computer.
Hence, SpiderOAK is almost the perfect backup service for users who are extra concerned about their privacy.
However, perhaps this is also the place where we should mention that the company actually states it very explicitly that No Knowledge principle is only available on its desktop clients.
The company does not extend this technology to other platforms.
That’s a fact.
In other words, the company won’t provide such features for the mobile apps or even the web interface from where users can usually access their files.
As mentioned before, the mobile apps don’t even have the capability of allowing users to upload files and/or folders.
Moreover, they don’t have a particularly pretty design either.
We don’t need any more proof that instead of targeting mobile users, SpiderOAK is clearly going after desktop users.
What About SpiderOAK ONE Results?
So how does this service perform?
In fact, let’s answer the question:
What does performance mean when it comes to SpiderOAK?
Well, since SpiderOAK ONE is a backup service provider, we will measure its success based on how well it performs its job.
What is that job?
Backing up files.
This is what most of our readers would be wondering just about right now.
Well, our research for this SpiderOAK ONE review shows that SpiderOAK ONE offers good upload speeds.
The best way of measuring how well a backup service uploads files is simply to upload a folder containing different types of files.
Testers should also ensure that they should use test file which has a larger file size than 200 MB.
Our research shows that SpiderOAK ONE can handle such files in under five minutes.
Of course, the actual results will vary depending on your internet speed.
Our research involved a 30 Mbps internet connection.
As you can probably tell, SpiderOAK ONE isn’t terribly fast.
But it is also not slow.
In other words, as long as the user is careful about the amount of data he/she uploads at any given moment, SpiderOAK should suffice them.
Usually, though, reviewers try to backup full systems when trying to test backup service providers.
But as we mentioned before as well, SpiderOAK ONE is unsuitable for such activities.
And again, we’ll mention that if the user wants to perform a full system backup, then he/she should consider another backup service provider.
Users can also sign up for SpiderOAK and then sign up for another service that has full system backup features.
As pointed out earlier, the company is actually quite proud of the fact that it has created an online service that offers so much privacy to all its users.
The company uses the No Knowledge principle to ensure that all user data gets through the encryption process.
And it goes beyond end-to-end encryption while trying to protect user data.
As mentioned before, the company’s software application encrypts data before it leaves the user’s computer machine.
And it does not decrypt it unless and until the user himself/herself unlocks it with his/her password on his/her computer machine.
What does that mean really?
For one thing, that means SpiderOAK has no way of monitoring what kind of data the user is storing on the company’s servers.
We haven’t talked about the fact that SpiderOAK, as a company, as physical servers that belong to the company located in places such as the Midwestern United States of America.
The company’s physical servers use 256 bit AES encryption to protect user data.
In the security industry, this type of encryption is actually the best encryption possible when we are considering data that is in transit.
Again, only the user can decrypt the data with his/her password.
The company hashes the password with over 16,000 rounds.
Moreover, it salts the data with 32 bytes of data that is random.
SpiderOAK encrypts all user traffic over SSL/TLS and uses an HTTP Public Key Pinning to block all types of man-in-the-middle cyber attacks.
Readers should keep in mind that because SpiderOAK implements its No Knowledge policy, if you lose your password you are toast.
In other words, exercise extreme vigilance in ensuring that you do not forget your password.
And don’t lose it.
But what happens if you lose it or forget it?
Well, you have the password hint to work with.
Of course, you will have to set it up first during the installation wizard.
Okay, so what happens if you can’t remember your password even after looking at the password hint?
Then, because of the No Knowledge policy, SpiderOAK can’t help you because it doesn’t have any means of retrieving your data.
It can’t even reset it.
So what should you do then?
The only option left for you is to set up a new account with SpiderOAK.
SpiderOAK will do you the favor of transferring all of your billing history that comes with your old account to your new account.
From a pure security standpoint, this is terrific.
But you need to make sure that you don’t lose your password.
You can always use a password manager if you have trouble remembering all of your passwords.
We would suggest that you should give SpiderOAK’s other offering, Encryptr, a try as well.
In our research, for this SpiderOAK ONE review, we looked at the company’s iOS and Windows apps.
From an overall perspective, the Windows client gives off an air of organization.
It is also very appealing visually.
After the user has gone through the installation process and has signed into SpiderOAK Windows backup service application, the user will automatically arrive at the application’s home screen.
From here the user can access all sorts of options from different tabs that are present on the main screen.
The main screen also provides users with an overview of the other available options.
Options such as,
Users who want to know what is happening at any given moment can use the shown white tabs.
These tabs have more options such as Activity page and Actions page.
The main page can also users information on what recent activity has occurred within the user’s account.
There is also a sidebar on the left.
This shows the user’s the devices the user has connected to his/her SpiderOAK account.
If the user wants to add a device, all the user has to do is to first download SpiderOAK ONE for his/her device.
And then install it on the new device.
After that, the user will have to log in to his/her user account on the newly added device.
Once the user has followed the process the device will show up in the left-sided bar.
The bottom of the main screen shows users how much space they have left.
And how much storage they have used so far.
It also compares it with the user’s limit on his/her account.
The main screen has a Scan Now button which is located in the bottom right corner of the screen.
If the user clicks it, it will perform a quick scan to monitor for new files that the software needs to back up right there and then.
Even below the SCAN NOW button, the main screen has a Preferences link.
This Preferences link is the place users should go to if they want to adjust some settings regarding their account and application use.
The Preferences page has options related to,
- Startup options
- Backup options for setting a file size limitation
- Scheduling procedures for all related activities
- Network options
The very top area of the main screen presents the user with multiple orange-colored tabs.
There is a Backup tab which shows the user all of the user’s files and folders that reside on the same device that the user is currently using.
From this screen, the user is free to easily choose specific folders and files for SpiderOAK to backup.
There is also a Manage tab which shows users the files and folders SpiderOAK has already backed up.
And also stored.
From the Manage screen users can generate file sharing links as well as download files.
The Manage tab also provides options to users for deleting their folders and files.
And finally, it has links for the user to access his/her Deleted Items bin.
Along the Manage tab, SpiderOAK also offers the Sync tab.
This is the area the user wants access to if the user needs to manage files and folder which the user wants to sync across his/her devices.
If the user places a file or a folder here, then SpiderOAK ONE will detect any and all changes that the user makes to the file or the folder.
SpiderOAK ONE would then make the same changes to files and folders in the user’s other locations as well.
Do keep in mind that the SpiderOAK installation wizard automatically makes/creates the user’s sync folder.
It names the folder SpiderOAK Hive by default.
The user can drop anything into this folder and SpiderOAK ONE would sync that piece of data across all of the user’s devices.
Users are free to add their other files and folders to this sync list feature in order to sync them as well.
In the end, we have the Share tab.
This tab enables users to create the previously-discussed ShareRoom.
Basically, all that the user needs to do is to add a name and then come up with a description of their choice before adding other files and folders from their backup list.
After that is done, SpiderOAK ONE will generate a link which the user can send to other online users for the purposes of sharing the files and folders with them.
The links will grant them access to the user’s files and folders, in other words.
Users can also avail the option of password-protecting their ShareRoom.
And users can create multiple ShareRoom by creating them one by one.
As you can probably see, the desktop version of SpiderOAK ONE is robust and intuitive.
This is the reason why we would have liked SpiderOAK ONE to have done the same for its mobile applications as well.
Unfortunately, our research for this SpiderOAK ONE review tells us that the iOS app didn’t exactly match the Windows version.
It didn’t meet our expectations either.
Nevertheless, when you install the app, it will ask you for your official SpiderOAK login credentials.
After inputting those credentials, users simply have to click the Log In button.
When the user takes that step the iOS app will show the user a disclaimer.
This disclaimer would explain that SpiderOAK ONE doesn’t apply the No Knowledge or Zero KNowledge principle to its mobile applications.
It gives the reason that SpiderOAK ONE has to store the user’s password on a temporary basis on its servers.
Of course, you shouldn’t think that this action makes SpiderOAK less secure.
Especially when you compare it to some of the other backup service providers in the market today.
All it means is the user temporarily loses the extra layer of security that comes with the SpiderOAK ONE desktop client.
But this shouldn’t act as a cause for concern.
Because the mere fact that SpiderOAK ONE is not hiding it and has explicitly stated it means that SpiderOAK puts a great emphasis on user privacy.
We know it sounds unintuitive but this time around, this confession comes as a testament that the service really knows its work.
As with the desktop version, once the user has logged in, the software application will show a rather plain interface.
It has a link to the Getting Started PDF file as well.
Users are free to click on the menu icon and the iOS app will show the user another plain menu with very few tabs.
Under the Device tab, the user can access folders and files that the user has uploaded before via the desktop version client.
The iOS app also grants access to ShareRooms and allows users to view their favorite and even recent folders and files.
The last tab is the Settings tab where the user gets a couple of other options from the iOS app.
These options give the user the ability to stay logged in to the iOS app.
Other options include the ability to create an official passcode.
As we have said before, the iOS app is rather limited.
But it does serve its actual purpose of offering users an easy way to access their files.
And users CAN access the files that they have uploaded to their SpiderOAK ONE account.
Users who want to share and view their folders and files while on the go can do so via the mobile app.
As an extension to a previous feature, users can also access ShareRooms that other SpiderOAK ONE users have created before.
Users who are purchasing a backup service for the first time ever will probably need some help.
And this is where customer service comes in.
With SpiderOAK One, users have quite a few options to get in touch and/or get help.
There is a Help Center the link to which lies at the footer of the official website.
The footer also contains links to other SpiderOAK products.
Once you are at the Help Center you can select to go to the ONE Backup tab.
This is where you can find a ton of articles in the form of a repository.
The articles cover a wide array of issues and topics.
These include questions and answers on how to get started.
There are also some how-to guides on using the SpiderOAK software.
For advanced users, there are still some useful articles that describe how come technical features of SpiderOAK ONE work.
There is always a chance that you won’t find what you are looking for via the Help Center.
Well, in that case, you can simply go ahead and look at the top right corner of your web page.
There is a Submit a Request link there.
Click it and get help.
When you click it, it will present you with a form.
You will have to fill out this form with your problem and all of its details.
The main site also has a Contact Support button in the footer area.
This takes the user to the same form as before.
Our research shows that you should expect SpiderOAK representatives to get back to you with your answer in about two hours.
That is quick.
Expect the representatives to show politeness, knowledge, and thoroughness in their answers.
As far as social media activity goes, SpiderOAK is indeed very active.
You can usually find daily activities on SpiderOAK ONE’s social media pages on Facebook and Twitter.
When users do use these social media pages to contact the company, the company’s representatives get back to them within two hours.
If you are still wondering, no, SpiderOAK doesn’t have a live chat option.
This isn’t a huge issue, however.
Because most companies that do offer live chat option do so by outsourcing all the infrastructure to companies such as ZenDesk and/or LiveChat.
This raises a lot of privacy issues.
Since SpiderOAK ONE concentrates a lot of user privacy, perhaps it makes sense that they don’t offer live chat support.
And instead, have opted for the option of keeping everything in-house.
Conclusion SpiderOAK ONE
We have alluded to this time and time again from the beginning of this SpiderOAK ONE review, this backup service provider is ideal for those users who want an online backup service solution that is safe and secure.
And offers a cloud storage solution as well.
SpiderOAK ONE does all of that.
It has great sharing and syncing capabilities.
Users with multiple devices will find it very useful backup service.
It also suits small teams aside from individual users.
Moreover, it has an easy-to-use interface.
Add to that, a really decent customer service and SpiderOAK ONE forms a solid backup service provider.
Especially for beginners.
There is more as well.
The company intensely focuses on privacy and security.
Users who want the maximum amount of security for their files and folders will find SpiderOAK ONE as a worthy solution.
The company really relies on these two features to attract and convince more users to sign up for them.
And they also think that you would have no problems in paying a little extra for these perks.
This is where the downsides start.
SpiderOAK ONE is expensive.
Especially when you look at what you can get for much lower from other backup service providers in the market today.
The main drawback with signing up for SpiderOAK ONE is that it doesn’t have a reasonable amount of features on its mobile apps.
Hence this service is not suitable for users who want a good backup service provider on the go.
The mobile apps have an uninspired design and generally, lack the modern functionality which would enable users to upload their files to their mobile devices quickly and efficiently.
So users who want to use a backup service provider to upload images from their smartphone’s camera feature will find SpiderOAK ONE very unhelpful.
Furthermore, the mobile apps don’t even have the No Knowledge principle feature.
This is one of the features which makes SpiderOAK ONE a reasonable and attractive choice for many people in the first place.
In short, if you are primarily a desktop user and want a reliable and secure backup service provider for your machine, then SpiderOAK ONE may well be for you.
It may be expensive, but it comes with extra perks such as sharing and syncing which does make it better than your average backup service provider.
With that said, if you are one of those users who want something great for the mobile platform as well, then look someplace else.
SpiderOAK ONE’s mobile apps are as far away from being robust as you can probably get.