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Private Internet Access Review

Private Internet Access (or PIA) VPN is based in the US and has become a reliable solution attracting the attention of Internet users seeking to empower their overall security. The multiple VPN gateways, simultaneous secured connections to the web and absolutely no logs kept that are offered by PIA altogether are indisputably among the strongest points of this VPN service provider. In order to put everything to the test, we have decided to proceed with an in-depth review of  VPN. Follow us and see all the details that either make or break a subscription plan with PIA.


All the speed tests that we have made throughout our Private Internet Access VPN review left equally positive feedback. Indeed, there is great speed that is not affected negatively even during peak hours. We have used different devices, in order to shape our opinion based on different means; still, the results have been similar regardless of the OS or device we chose each time. What made a rather negative impression, though, was the lack of information on the server loads. This could potentially result in heavy traffic and slower connection (we have to admit that in our case it didn’t result in such).


PIA PricesAnother important aspect of Private Internet Access VPN is that of the cost. For the vast majority of people, money is a fundamental factor for either agreeing to complete your purchase or moving forward to the next competitor. Things are rather simple and straightforward when it comes to PIA VPN and the plans offered. In fact, there is only one plan available for you to choose and the only difference has to do with the duration of your subscription.

To be more specific, you can select the monthly plan that costs $6.95 and have no ties attached to the VPN. If on the other hand you are convinced about its quality and you wish to extend your subscription, there is the semi-annual plan at $35.95 (which brings the cost as low as $5.99 per month) or even the yearly plan that is provided at $39.95 – with the monthly cost at $3.33.  Unfortunately, there is no free trial handed over to undecided Internet users and there is no straightforward mentioning of the money refund guarantee offered by the VPN extending longer than 7 days  after your sign-up.


The security protocols offered by Private Internet Access VPN include advanced encryption through secure OpenVPN. Other than that, there are also the options of PPTP and L2TP/IPSec for you to consider. SOCKS5 Proxy is also included and there are multiple VPN gateways for everyone to benefit from (2,087 and growing).

Customer Support

PIA Contact USMoving on with what we have encountered during our Private Internet Access review, there is the aspect of customer support and knowledge base. First and foremost, there is a live chat that you can turn to for the coverage of your questions. Once you click on the live chat, you will be given the choice to select the department (with the options being billing, sales and technical support).

You submit the info requested and then you are redirected to the respective representative (if there is anyone at the time). This can be a bit confusing and time-consuming for many of us. In addition, there is a VPN forum and a blog that you can use for info enrichment. FAQ questions can clear the darkness for you or you can also search through their library or submit a ticket. No phone number is available and no direct e-mail (other than that about business development).


PIA ServersServers of Private Internet Access VPN are located in more than 13 countries and more than 22 regions, with the list getting larger and larger over time. In the form of examples, countries where servers of the VPN are situated include the US and Australia, Canada and UK, Switzerland and Germany. A tier-1 multi-gigabit private network of cutting-edge technology is what they use, with the impressive number of 2,087+ VPN gateways for subscribers to take advantage of.


PIA CompatibilityPrivate Internet Access VPN is compatible with literally every OS and device you can think of. Windows (8 and 7, Vista, XP/2k3, NT/2k) and Mac OS X (10.4 and over), iPhone, iPad, iTouch, UNIX/Linux, Android and both Tomato and DD-WRT routers are supported by PIA VPN and there are setup guides and apps of Private Internet Access to download.

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Payment Options

In the field of payment methods, Private Internet Access VPN appears to be a rock star. Apart from the coverage of the major credit and debit cards (Visa and Master Card, as well as American Express), there is the option of PayPal. Alternatively, you can use Bitcoin or Okpay, Discover or Amazon Payments, CashU or Pay Garden, Google Wallet or Ripple.

Pros in a nutshell:

  • No logs are kept by Private Internet Access VPN
  • Up to 5 simultaneous connections
  • Kill Switch available
  • More than 2,000 VPN gateways
  • Payment methods are remarkably variant

Cons in a nutshell:

  • No free plan actually offered for trial
  • No money refund guarantee after 7 days from signing up
  • Customer care could be better
  • No actual info on the server loads

Bottom Line

We have completed our thorough Private Internet Access VPN review and we have come to the conclusion that this is certainly a great VPN service provider to consider. It has been really refreshing to see that there is an instant kill switch button that you can count on, for ensuring that none of your data goes astray and gets revealed along the way.

More than that, the cost for providing exceptional security through a massive number of VPN gateways and the advanced OpenVPN security protocol is more than affordable. Being located in the US and having no law for data retention makes this a fertile soil for anonymity to prosper. Though we would have liked the free trial and the information on the server loads, we cannot help but recommend Private Internet VPN.

We encourage them to take their customer support even more seriously and provide immediate turnaround, so as to optimize the user experience with every VPN subscription.

6.3 / 10 Overall Rating by Author
{{ reviewsOverall }} / 10 Users (2 votes)
Help & Support5
Highlighted Pros
  • No logs are kept by Private Internet Access VPN
  • Up to 5 simultaneous connections
  • Kill Switch available
  • More than 2,000 VPN gateways
  • Payment methods are remarkably variant
Highlighted Cons
  • No free plan actually offered for trial
  • No money refund guarantee after 7 days from signing-up
  • Customer care could be better
  • No actual info on the server loads
Review Summary
What we have come across regarding the various different aspects of Private Internet Access VPN is certainly promising. There are substantial pros offered, including the kill switch that is activated on the spot and the no logs policy in an ambiguous environment (that of the United States). These pros lead to the remarkable overall quality of PIA VPN.
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Ali Raza Ali is a freelance journalist, having 5 years of experience in web journalism and marketing. He contributes to various online publications. With a Master degree, now he combines his passions for writing about internet security and technology for SecurityGladiators. When he is not working, he loves traveling and playing games.
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