In a world where VPN service providers like IPVanish and NordVPN exist, what on earth is VPN.S?
Or as some would like to put it, VPN.Secure?
VPN.S Customer Support
You guessed it right.
VPN.S is another VPN service provider that claims its service as the best in the world.
By now you should understand that VPN.S is the same as VPN.Secure.
That is, there is no difference between the two.
This VPN service provider is based in the country of Australia.
The one thing that jumps at you from the beginning is the number of locations this VPN service provider offers to its customers.
The locations of its VPN servers are equally spread across the globe.
That means more choice for the user as far as locations are concerned.
You can go to VPN.S official website to know more about what they offer and at what price.
Or you can just read this VPN.S review in order to find everything there is to know about VPN.S.
As mentioned before, this VPN service provider has its headquarters in Australia.
And it began operating as a VPN service provider about six years ago in the year 2011.
Since then VPN.S has done well to keep adding more services to its core package.
In other words, the company now offers a range of VPN (Virtual Private Network) related services.
More specifically, VPN.S has a VPN service and a web proxy service.
We will try to cover both in this review since most of their features overlap to some degree.
The strong points of VPN.S are quite obvious from the start.
It has a VPN app that is relatively easy to install.
But we have seen other VPN apps that are easier to install than VPN.S.
Moreover, VPN.S comes with a live chat feature and this alone puts it above some of the more mediocre VPN service providers in the market today.
With that said, let’s go to our first section of this VPN.S review, which is the price section.
VPN.S is a bit of an outsider when it comes to offering packages.
In other words, it doesn’t really have a standard package.
It allows the users to save their money by not signing up for features they don’t need.
You can save a lot of money this way.
But you’ll have to come to terms with the fact that you may not have all the features that a VPN service provider usually has.
VPN.S does have a main package though.
This package comes with all the features of the VPN service.
And the company offers it to users who commit to their service for longer subscription periods.
This way, the company can bring down the costs of their VPN services.
All packages of VPN.S come with their standard VPN app.
This VPN app uses the OpenVPN system to connect users to the internet.
Moreover, users also get exclusive access to VPN.S Smart Domain Name System.
What is that?
You would commonly know this service as a DNS service.
The company also has a web proxy.
Both of the two extra services basically help users to hide their location when these users access different websites in the online world.
Of course, DNS services and web proxy services can’t really compete with VPN services.
VPN.S More Services
Because VPN services are complete privacy solutions.
While DNS services and web proxy services are not.
They are just complementary services.
And users should not use them as their primary mode of securing privacy.
As mentioned before, VPN.S offers cheaper packages if users sign up for less complicated subscriptions packages.
One of the packages is called PPTP subscription package.
What does PPTP stand for?
It stands for Point-to-Point Tunneling Protocol.
This subscription package allows users to set up their manual VPN connection via their computer device.
Moreover, this service allows them to protect their privacy via 48 different VPN servers.
In other words, users can use this package and connect up to forty-eight different VPN servers located all over the world.
Of course, this system is not as secure as a full blown VPN service.
VPN.S VPN service uses the OpenVPN connection and that is more secure than the PPTP subscription package.
As mentioned before, VPN.S only offers its OpenVPN VPN service as a part of its main subscription plan.
If you are the type of user who isn’t looking for complete privacy but just enough privacy to stay away from hackers then you can just sign up for VPN.S proxy service.
This proxy service is based on the Hypertext Transfer Protocol or HTTP.
VPN.S Payment Options
We have already mentioned the fact that the company is based in the region of Australia.
But, interestingly enough, it charges customers based on US dollars.
Users are allowed to pay via PayPal, which is very convenient.
But other payment processing options are also available.
If you want to then you can use methods such as,
- Perfect Money
Moreover, you can also make payments via Bitcoin.
That ensures that your privacy remains protected from the start of the signup process up till the point till you hit the connect button on your VPN app.
In other words, total privacy and anonymity.
You can also pay VPN.S via debit cards and credit cards.
These methods of payment are more than enough for any given user.
So make use of these methods to your heart’s content.
What About VPN.S Money Back Guarantee?
VPN.S offers a 15-day money-back guarantee for its packages.
So as far as risk-taking-while-subscribing-for-a-VPN-package is concerned, you are all covered.
Though it did catch our eye that the company makes no mention of the money back guarantee on its price page.
That is strange.
Since by mentioning the money back guarantee they will only instill confidence in a potential buyer.
Maybe they don’t want people to abuse this policy.
Either way, it is a bad marketing decision.
What About VPN.S Trial?
VPN.S has a trial service as well.
In fact, with its VPN service, it also gives user trial accounts.
You can make use of one trial account in order to connect to one US VPN server that is turning on the OpenVPN connection for a period of one month.
That’s your trial account.
But that’s not all.
The trial account also comes with a 2GB bandwidth limit.
In other words, you can’t use more than 2GB of data for a period of thirty days while you use your trial account.
But the best part is that the trial period is free and doesn’t ask you for any money at the end of the trial period.
VPN.S Two Day VPN Account
A two day VPN account.
What does it do?
It basically grants you privileges to use a slightly wider range of VPN servers.
And this package allows users to use the account for a period of two days.
That is, for two days you can make use of the entire VPN.S server network.
But this two-day account isn’t for free.
You have to pay $2 if you want to sign up for the two-day account.
If you go to the official website of the company, it will tell you that it does not record its customers’ online activities.
That usually means absolutely zero logs.
Of course one has to wonder how do they ensure that policy.
Does this policy mean that users have complete anonymity?
What would happen in case hackers launch online Distributed Denial of Service or DDoS attacks?
What would happen in the case of ransomware attacks?
Well, our research has yielded an interesting answer.
The company’s support staff would tell you that the company simply does not keep any log data.
Hence, if hackers hit them with ransomware or DDoS attacks, they could steal user data but that would go against the terms of service of the company.
The customer support staff would also tell you that the company does not condone online illegal activity.
They would also confide that most of their customers use their VPN service only for the VPN service’s intended purpose.
With that said, the company also made it clear that if the company receives notification on abuse then the company would take steps against the user to identify the user but without logging anything and then terminate the user’s account.
The company believes that they have to do this in order to make sure that the VPN service quality does not suffer for all the rest of the user on their network.
Moreover, VPN.S representatives would also tell you that these reports don’t come from law enforcement agencies.
Hence while carrying out their duties they don’t have to provide any kind of information to anyone.
The company also maintains that various entities have contacted them to ask for more information.
But VPN.S generally responds to questions about the VPN service and advises everyone that the company indeed does not keep any logs.
Moreover, the company also says that unless the online activities in question are taking place at the exact moment of any random report, they wouldn’t have the capability to respond since they would have little to no information about that activity.
With that said, the company also made it clear that VPN.S was just like any other VPN service provider in the sense that the company had to obey the law if it wanted to stay operational.
And hence if law enforcement agencies ask them to log information on their customers, they would simply move their headquarters from one location to another safe location.
And this is the way they would keep providing their customers an open and free internet.
Let’s Talk About The VPN.S Official Website
We have already mentioned the fact that VPN.S and VPN.Secure are the same thing.
How do we know?
One only has to go to the official website of VPN.S to find that information.
The official website homepage has a header and it consists of the company’s logo.
The logo says VPN.S.
And below it you can find the word Secure.
So connect the dots, just like we did.
Regardless, it doesn’t affect the quality of the VPN service, so it is rather redundant to talk about such issues.
Besides, all of the company’s apps and VPN screenshots use the name VPN.S.
And not VPN.Secure.
Hence it is safe to call the service as VPN.S.
Of course, if you read more text on the official website you would come to know that the company sometimes refers to itself as VPN.Secure.
Moreover, the company also refers itself with the name VPNSecure.me on its official FAQ page.
Users can navigate the official website via a prominent bar that is located at the top of the homepage.
The developers of the site have locked the header.
So, even if you scroll down the page, the header would remain visible to you in case you need to jump to another section of the site.
As mentioned before, the official website offers the live chat feature.
This is a great way to ensure that people have customer support whenever they log to the official website.
How To access The VPN.S Live Chat Feature?
You can access the feature via a tab that is located at the bottom right corner of VPN.S official website.
The tab would say something like “chat with us right now”.
This tab is also static.
Even if you scroll down, it will remain on the page visible to you.
If you scroll way down to the bottom of the page you should see a footer with several links.
These links appear at the bottom of all website pages.
VPN.S Customer Support
VPN.S nails in this department.
By offering four different ways for customers to contact the company representatives.
The first method is via the earlier-mentioned “chat with us now” option.
This option, as mentioned before, appears at the bottom right corner of the user’s screen.
Moreover, this option is available to the user on every page of their official website.
All you have to do to get in touch with a company representative is to click on the chat with us tab and that will automatically open up a new chat session for the user.
If you want more in-depth customer support from the company then you can contact their real technical team via an email.
You can send all your queries to support at vpnsecure.me.
The third way to contact VPN.S support is via the app.
The VPN app has a help section.
You can access that help from within the VPN app.
All you have to do is click on the VPN.S VPN app hamburger menu icon.
This menu icon usually appears in the top left corner of your VPN app.
When you click it, it will give you a list of options.
You need to choose Support from the list of options that the hamburger menu reveals.
Or you can go to the official support page of the VPN.S VPN app and access the support center of the official VPN.S website.
Via a simple link.
A bit redundant.
But they all count.
The links for the support center page is also available as an option that appears on the top menu bar of the VPN.S official website.
There is also a web form for users to make use of.
This web form allows users to go through the standard ticketing system.
Moreover, the official VPN.S support center also features a reasonable knowledge base section.
What does the Knowledge base section contain?
It is basically a repository.
And its contents include installation guides along with troubleshooting how-tos.
If you are unsure about how to setup VPN.S on your machine then this is the section you need to go to if you want to solve your problem with a guide.
Moreover, if you are trying to set up a VPN.S manual PPTP VPN connection then you will have to consult this guide section no matter what.
The installation process doesn’t start when you click the .exe file or the APK file on Google Play Store.
It starts the first time you decide to buy a VPN service and go to the VPN service provider’s official website to sign up for a package.
We have already mentioned the fact that VPN.S offers a free trial.
But the free trial is quite limited.
It only allows you to use one US based VPN server.
If you want to try out all the VPN.S features, then you are better off opting for the official two-day VPN trial account.
VPN.S The Trial Account
Where is the trial account?
Well, first let’s talk about where it is NOT.
It is NOT on the pricing page.
To find the trial account you actually have to access the member’s area.
How do you access that?
You go to this link:
This link is where you need to go if you want to try out the two-day account.
Remember, you must remember your account details to make sure you don’t run into trouble while signing in.
Right now you might ask the question:
“But I don’t have an account?
I just want a trial account.”
To do that you have to Register.
So when you go to the member’s area, you need to click the Register button.
This action will enable you to sign up for a two-day account with VPN.S.
To register for the two-day VPN trial account the website is going to ask you to input your real email address.
You will also have to input a strong password.
The official website won’t give you guidance on how to select a strong password, so you have to make sure you take your time and come up with a strong one.
Otherwise, you run the risk of someone guessing your password and nullifying your VPN efforts.
Once you are in the member’s area, you can subscribe to anything you want to.
Since you want to sign up for the two-day trial VPN account, you must click on the Membership Type button.
This will open up a drop-down list.
Once you can see all the options, you must choose Trial from $2.
This will hopefully set you sailing.
But wait a minute.
You’re not done yet.
Once you have clicked on the $2, there are a couple of more things you need to do.
You must choose one of the available subscription plans that include the OpenVPN option.
Since all plans cost the same in this category so you might as well go with the OpenVPN connection option.
Moreover, there is a good chance that you won’t ever use any other connection type when using the OpenVPN VPN app.
Of course, you are free to explore all options if you want to.
Other plans are at least interesting enough to warrant a consideration so there is nothing wrong is giving them a try.
If you are put off by the “repeat charge” text, then don’t worry.
Because once you go further down the page, you can simply click the option “pay once”.
And then the website won’t automatically charge you repeatedly.
Once you have finished all the previous steps you will have to choose a payment option.
This is a MUST DO action since without this step you can pay the company for the two-day trial VPN account.
This is where, if you are paying with PayPal, you can specify if you want the company to charge you repeat bills or just a one-time payment.
VPN.S User Interface
This is the section where we talk about the official VPN.S VPN app.
So where do you download the actual VPN app?
It is not on Google Play Store.
To download the VPN.S VPN app you have to go the member’s area.
There you should find the download page.
And that’s where the VPN app is.
Make sure that you actually click on the option that says Download OpenVPN app.
This option is usually present at the top of the given list.
Needless to say, the download page has lots of options for users.
You can select your specific operating system.
The option for this category appears at the bottom of the shown list.
After you have selected your operating system you need to click on the picture that says OpenVPN client.
This will get you the installation file that you need.
After you are through the installation wizard process, you should see a VPN.S shortcut on your machine’s desktop.
To open the VPN app you need to click on this shortcut icon.
After that, you must click on the shown Login button.
And that usually happens when you open up any VPN app.
On the login screen, you must input the password and the username that you created when we asked you to sign up for an account in the previous section.
You did that?
What About The VPN.S App Itself?
The app is simple.
So simple that it is almost self-explanatory.
There is the main screen.
And it shows a list of all the servers that are currently available.
Looking at the uppermost portion of the app screen, you should pick up a message that basically shows you your VPN connection status.
Go to the bottom of the main screen and you should have no trouble in seeing your current location along with your IP address.
To connect to a server you need to click on that server’s name.
This will prompt a Connect button to show up.
You have to click on this button in order to connect to the VPN service and get it to work.
Once you have connected to the internet via the VPN app, that same COnnect button that appears next to your selected VPN server will change its shape to a lightning bolt.
Moreover, the text of your original IP address and current location should also change.
You can hover over that lightning bolt symbol if you want to see the option for the Disconnect action.
To access the Settings section of the VPN app you must click on the hamburger looking menu icon.
This icon is present at the top left corner of your app’s screen.
What does the Settings page have?
It has the options to change the language of the VPN app.
If you change the language, all the text that appears on the VPN app will change to your selected language.
Moreover, you also have the option of choosing the encryption type of your VPN connection.
In other words, if you want your VPN app to use another VPN connection type than OpenVPN then this is the place that will let you do it.
How do you test a VPN service?
Go to any of these sites and check your internet connection speed without the VPN turned on.
Then do it again with the VPN turned on.
And then repeat it three to four times to average out the results.
Do for different VPN servers.
Then do it for servers that are far away from your location.
After that do it for servers that are close to your location.
Then average out all the results.
And that’s your VPN service provider’s speed.
If you local internet service provider has a poor service then a VPN can’t help you with that.
So low speeds will continue to get even slower when you use a VPN service.
Don’t blame that on your VPN service provider.
Keep in mind that if you want to stream videos then you need an internet connection with at least 2Mbps speed.
For HD videos, you need at least 3 Mbps.
If you have a connection from a US server, then you can see HD videos without the help of any additional hardware or software.
But chances are that you don’t live in the US.
If that is the case, then you will come across many streaming sites that have regional restrictions on their content.
Hence, users who aren’t in the US are unable to see content on these streaming sites.
VPN services help you solve that problem.
With VPN.S you can watch content from NBC website with ease.
However, VPN.S doesn’t work with other content streaming sites like,
Our research shows that US Netflix can even detect that you are using a VPN service.
And then it will block your access to its site.
Moreover, expect VPN.S to decrease your download speeds by up to 50%.
Connect to a different server though and the equation changes.
Our research for this VPN.S review shows that if you connect to a VPN server in London then you will get very consistent performance statistics.
You will hardly notice the drop in speed.
Does VPN.S Work With BBC iPlayer?
It also works with Channel 4 website.
However, don’t expect fast speeds.
Moreover, VPN.S won’t work with UK Netflix.
Neither will it work with US Netflix, as we have already mentioned.
So you can’t watch videos on sites like US Netflix and/or UK Netflix with the help of VPN.S.
What About IP Leak Protection?
Our research for this VPN.S review shows that VPN.S does protect users against IP leaks.
It also protects them against WebRTC disclosures along with DNS leaks.
You can check that fact by yourself by going to sites like ipleak.net.
This site will help you check for IP leaks as well as WebRTC bugs.
For IPv6 leaks, you can make your way to test-ipv6.com.
As mentioned before, VPN.S offers its OpenVPN app for operating systems such as Windows and Mac OS X.
Moreover, it also has an app for iOS devices.
Along with that, it supports the Android operating system as well.
And since it uses the OpenVPN app in almost all of the cases, you can also install it on Linux.
As far as OpenVPN implementation goes, VPN.S is good.
Some might even call it great.
The app is intuitive to use.
Its mechanisms are simple enough for any user to understand.
Hence anyone can customize the performance of VPN.S connections.
As mentioned in the full review as well, the customer support section is the highlight of what VPN.S has to offer.
The company also offers the live chat feature which is a good bonus feature.
If you ask company representatives, they will tell you that they have a man on the live chat round the block.
Expect them to solve your technical issues fairly quickly even via email.
Now let’s talk about the bad parts.
The app isn’t acceptable as far as streaming content from streaming sites goes.
It doesn’t work with Netflix.
So VPN.S proxy web services are useless.
US Netflix can identify them and then block them with ease.
Don’t expect VPN.S to work the UK Netflix either.
We have already mentioned that the app did not work with the ABC streaming site.
Moreover, even when VPN.S does work with a streaming site, it is fairly slow.
Expect to watch videos of HD quality with lots of buffering in between.
Hence, if you wanted to sign up for a VPN service because you wanted to stream stuff, VPN.S isn’t it.
- Trial period is low cost and affordable
- Long money-back guarantee of 15-days.
- The company allows users to engage in P2P transfers.
- Customer support is very well developed and trained
- The VPN app has language options
- Slow speed
- No dedicated apps for iOS or Android
- Doesn’t work with Netflix
VPN.S is a reasonable VPN service provider.
Don’t expect it to give you top notch security and anonymity though.
If you are serious about getting the best value for money VPN then you should check out IPVanish. They are our top ranked VPN provider. Read the IPVanish Review here.
- The company does not keep any logs
- Users get HTTP proxy and Smart DNS without any charge
- long free trial of one-month
- long money-back guarantee of 15 days
- big discounts available for users with custom packages
- live chat feature available
- different languages for VPN app available
- users have to manually set up PPTP connection, which is a pain.
- users can't connect to more than one server at any given time
Latest posts by Zohair (see all)
- Things a robot scientist will do to transform our world - 16 November 2018 10:04 AM
- Congress people should contact Harvard to understand AI - 16 November 2018 9:48 AM
- Is Kodi legal? Can I use Kodi legally and safely in any country? - 11 November 2018 12:04 PM